Requesting an Account

If you see a link on the front page of the site to request an account, then your organization has enabled the feature that allows you to request an account. Once you click the link, you will be required to provide some basic information. Depending on how the system you are using is configured, you may receive an email notification immediately with your login information, or you will receive the notification only after the administrator has approved your account request. The email notification will include login instructions for the system. You may be assigned a default password, which you may be allowed to change after your first login. In many cases, you may also provide an alternate email address (after your first login) if you prefer to receive future notifications at a different email address. The email will come from the administrator’s email address (typically listed on the request account page), so be sure to configure your junk mail filters to allow emails from that address.

If your organization has not enabled this feature, then your organization will create an account on your behalf. You will receive this account information, via email.

If you did not receive your login information, please check your email program’s junk mail folder before contacting the administrator. One of the most common reasons for not receiving login information is that an email program misclassified the email as junk mail.

If your system is configured with SSO, then you will log in through SSO first, then go to Request Account (if you do not already have an account) to provide additional information so you can complete the account creation process in the system.

If you already have an account of another role, like a researcher account, then using this feature will add the participant role to your existing account.

Related Docs

  • FAQs for Participants

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  • Online Prescreening

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  • Single Sign-On (SSO)

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