If you are reading this section, you may have had an issue with the Check Stage or ran into an issue during the 3-Step Test. Or you might be looking for some additional information on the integration process. You can find help and additional information arranged by category below. Simply scroll down to locate the category relevant to your issue.
Study type is incorrect
Integrating Sona Systems with an external, online study requires that you select the appropriate study type when creating your new study within your Sona Systems site. If the study type is not correct, create a new study of the correct type:
No sample link to click on
If you do not see a sample link (as depicted in the figure at the bottom of the Check stage above), and you have checked that your Study Type is correct, then you may see something like the image below where a sample link should be:
This indicates that you need to check the Study URL field. Go to Study Menu | Change Study Information and scroll down to the Study URL section. If correctly configured, there should be an added section of text including %SURVEY_CODE% appended to the end of the URL you have provided in this field, e.g.:
Without a section that allows Sona Systems to “talk” with the external study website you are using, there is no way to automatically generate a sample link to complete the 3-Step Test process shown above. You will need to add additional information in the URL you provide in the Study URL field that allows Sona Systems to integrate with your study’s external, online site. This is what appending %SURVEY_CODE% to your study’s external URL does. Depending upon what 3rd party website or service your study uses, different additional text may be required. See here for details.